Alert:
Fairfax County is a place where all people trust that their government responsibly manages resources, is responsive to their needs, provides exceptional services and equitably represents them.
Indicators of Success:
Fairfax County is widely recognized as a very well-managed county, which is routinely confirmed by multiple external oversight agencies. However, sustaining a record of excellence requires the county to constantly seek new ways to improve, becoming increasingly more proactive, adaptable to change and responsive to all residents. The county has a responsibility to ensure that resources are managed in a way that is transparent, and that taxes are affordable for residents and stakeholders who choose to live and do business in Fairfax County.
To be truly effective and efficient, the county needs well-functioning facilities, secure technology that works, reliable infrastructure and an outstanding workforce that is focused on moving beyond department silos to focus on what is best for the county as whole. To succeed well into the future, Fairfax County must constantly reinforce a culture that supports employees to become more data-driven, service oriented, collaborative and adaptable to change. Leadership and staff at all levels must effectively communicate, continuously build on lessons learned, benchmark for best practices and seek new and better ways to serve the community.
The proposed strategies in this section focus on the elements of local government that will be the most impactful as Fairfax County looks ahead to the future, driving improved collaboration among employees, residents, community groups and other stakeholders.
These proposed strategies were developed based on the extensive background work completed by the Countywide Strategic Planning Teams. The Board will determine which strategies will be pursued, as well as when they might be undertaken. This process will be highly flexible and will adapt to respond to community conditions as they evolve over time.
NOTE: Strategies have been re-ordered to fit within their related Indicators of Community Success. Strategies with the * symbol have been added or revised to include recommendations from the Chairman's Task Force on Equity and Opportunity.
Customer Satisfaction with County Services
Inclusive Community Engagement
Effective and Representative County and School Workforce
Financial Sustainability and Trustworthiness
Effective Technology and Quality Facilities
Indicator: Customer Satisfaction with County Services
Metrics:
Indicator: Inclusive Community Engagement
Metrics:
Indicator: Effective and Representative County and School Workforce
Metrics:
Indicator: Effective Technology and Quality Facilities
Metrics:
NOTE: In this section of metrics, "county" refers to all taxpayer-funded facilities - government buildings, board offices, community centers, parks, libraries, schools, etc.
Indicator: Financial Sustainability and Trustworthiness
Metrics: